Dear Joe Whitehead,

Just a short note to thank you personally for all your effort in achieving the successful sale of our property in Newman St, Kensington.  As well as all the effective open days etc which you hosted, my wife and i were impressed with the manner in which the auction and subsequent negotiations were conducted.

Please thank your team for their contribution.

A & G Knights

To The Rendina Staff

519 Macaulay Road

Kensington, VIC 3031

To All Concerned:

We are pleased to recommend Lou Rendina and his highly qualified and attentive staff to any prospective vendor.  We had the misfortune of originally signing with another agency.  This other large agency did a shocking job leaving us feeling more than a bit bleak with our situation.  Lou and Luana Rendina, along with Nathan Collyer and the rest of the Rendina team decisively took the reins and turned around what was quite a bad situation for any vendor to be in. 

The level of attention we received throughout the campaign was amazing.  Whenever I rang or emailed, I was responded to immediately and Lou’s advice on how to best ‘show’ our home was fantastic.  Rendina is not just a “signing” agency. Rendina is a full service, red carpet, and excellent value for money real estate agency.

On a personal level, Lou Rendina is not only a class act, but he and his team’s conduct was always professional, caring, ethical and determined.  They took on the sale of our home, as if it was their own.  I wouldn’t place the sale of any future home with anyone else. 

Sincerely,

M & J Vulin

Ascot Vale

I engaged Rendina Real Estate to sell my Moonee Ponds property. My dealings with Rendina were nothing short of excellent. The selling process was straightforward with the property sold quickly and at an excellent price.

I would personally like to thank Lou for his hard work and commitment to achieving a fantastic outcome.  His well planned and budgeted marketing campaign achieved a sale with three weeks of its commencement, with a sale price well above my reserve.  Lou kept me up to date each week with the potential buyers and level of interest in the property.  Lou accurately assessed the likely sale price and managed my expectations at all times.

Although selling a property is typically a stressful experience (especially when the market is so unpredictable), my dealings with Rendina were an absolute pleasure.  Like their other clients, I can attest to their integrity, professionalism and reliability.  I have no hesitation in recommending Rendina to my family and friends.

D. Attana, Fitzroy

Dear Rendina Real Estate,

On behalf of Moonee Ponds West Primary School, committee, staff, students, the rest of the school community and myself, I would like to thank you very much for the support towards our annual school fete.

The fete was a great success and your support contributed to a wonderful community day.  The money raised will go towards supporting existing programs at the school.

Your organisation will be acknowledged for it's donation in our weekly newsletter.  This will be done on more than one occasion.

Once again, thank you for supporting our state primary school.

Mr Anthony Hilton - Principal

Dear Joe,

I am writing about the sale of my home in Export Lane and to thank you personally for the huge role you played in what i believe was an excellent result.

I couldn't be happier with the way you managed the whole process and i am so pleased that i did decide to go with Rendina and place the sale of my home in your hands personally.

I was impressed by the professional way you managed every aspect of the sale Joe, from the initial explanations of the options i had, to the final management of the "bidding".  I always felt you had my best interests at heart and that nothing was too much trouble.  I think the final result is a testament to that.

I felt very comfortable working with you and considering i was so anxious about the process, you managed my concerns extremely well, keeping me advised of what was going on at all times.

I really believe the result was in no small way due to your extremely personable approach, and i have no doubt the prospective buyers were as comfortable with you, and the way you work, as i was.

Thanks so much again Joe, you can be sure i'll be recommending you to anybody within cooee of Kensington who i hear want to sell their home.

Yours sincerely,

G. Zimmer

Dear Lou,

I am writing this letter of recommendation for your agent - Joe Whitehead.

We have been dealing with Joe since early April until late October, which marked the successful sale of our house in Moonee Ponds.  During our sales campaign, Joe has displayed a number of professional traits deserving recognition and praise.  These include:

Reliability - follows through on everything discussed and in close communication with us at all times

Availability - available anytime and has contacted us outside of hours if required, returns phone calls

Honesty - has provided honest feedback from past house sales in the surrounding area, has provided accurate estimations of property

Punctuality - always arrived on time to all house opens

Professionalism - Joe was unwavering in his professionalism, always immaculately presented and well spoken, always spoke highly of Team Rendina

Friendly - Joe always greeted us with a smile and general conversation and has been very likeable from first contact.  On some occasions, Joe would arrive for open house only to be greeted by myself stressed out from earlier preperations and handing Joe a child or two and some instrcutions on where toys were to be placed.

I would have no hesitations in recommending Joe or any member of Team Rendina to family and friends.

Yours truly,

M. Moore & S. Gallagher

Hi Lou,

This is just a quick note to express our sincere thanks to Nathan for

all his assistance in selling our house at The Crescent Kensington.

Nathan was always exceptionally helpful and nothing ever seemed too

much trouble for him.

How Nathan maintains his extreme professionalism is a mystery to me.

Thanks again Nathan.

K & J Barratt

Lou,

Marie & I would like to thank you and your staff for the effort & professionalism put into the sale and rental management of the property.

Special mention needs to be made of Nathan, who I initially had misgivings about, due to a perceived lack of experience, which was proved to be a non issue, a very pleasant and approachable young man.

Nathan did an excellent job, on our behalf, in the management and negotiation of frustrating tenants who were less than co-operative in many areas during the sale period. Throughout, Nathan's communications were excellent, keeping me updated and constantly advising / verifying the direction we should take on a regular basis, and  ensuring any follow through was completed,  to make a successful sale.

I would like to have gone through the 'Auction Process'  for the experience, however I can only say, you managed a very fair outcome on our behalf.

We would both like to thank yourself and Nathan, and your company for all your positive efforts, plus the flowers.

Thank you all, kind regards,

K & M Bowler

I just want to thank you again for your work and dedication to selling our house in Flemington. We have been very impressed with your professionalism and absolute commitment to achieving an amazing outcome for us on the sale.

From the outset of the negotiation process you represented your business with knowledge and a high level of customer service.  You leveraged your consistent results on similar properties and extensive experience in the local area, as well as your flexibility to provide a competitive fee structure, to create a very compelling reason to sign with you over and above other agents in the area.

Once we had signed, we felt confident that you were managing our interests with a balanced view to the market. You didn’t over promise and under deliver, rather you gave us frequent and realistic information and advice to help us throughout the selling process. We also appreciated that you managed our relationship from a distance with us being in Sydney and never felt that we missed your personal attention to our campaign.

The final sale price you achieved for us far exceeded our expectations and we felt this was clear evidence of your skill as an agent as well your experience and understanding of the local market and the types of buyers it attracts. The fact that you were able to sell our house significantly above our reserve within a week of the first open illustrates why Rendina real estate is so successful.

With this being now the 4th time we have done business with Rendina either through buying or selling property over the last 10 years, I would now unequivocally recommend you and your team to anyone looking to buy or sell in the area.

Thankyou!

Bronwyn and Simon Thomas

Dear Nathan,

We would like to take this opportunity to thank you for the expert way you handled the sale of our property.  We were impressed with the way you communicated with us in regards to people going through the property, your polite demeanour and your skills in obtaining us a good price.

So thanks again and we are sure with your calm and easy approach, you will have many successes.

Yours thankfully,

A & M Carabott

Dear Lou,

Regarding - Nathan Collyer

We would like to extend our appreciation and gratitude to you, and in particular, Nathan.

We have found Nathan to be professional, courteous, and overt.  Nathan was personal to our needs and we cannot speak highly enough of him and would recommend him to anyone wishing to sell their property.

We appreciate the efforts of yourself and your team, as a team is only as good as its leader.

Thank you Lou and Nathan.

P & F Johnson

Dear Lou,
Just a short note to thank you and your Company for the way my wife and I were treated during the purchase of our property at Maribyrnong.

When I picked up the keys at your office after settlement, I was handed a gift and a thank you card for purchasing from Rendina Real Estate. I must say I was actually “stuck for words” at the kindness of receiving a card and a gift.

During the period before settlement, on many occasions, I needed to ask for  assistance and found that at all times i was treated with special care and attention, the customer service provided by your team was exceptional. I found your honesty and professional ethics to be of a very high standard.

Again, thank you for your assistance and I commend your company for employing young professionals.

Sincerely Yours,
J. Leonello

Special thank you to the Rendina Real Estate Team - Re. Sale of our property in Albermarle St, Kensington

The purpose of this letter is to thank the Rendina Real Estate team for the very successful sale of our Kensington property.  We believe the lead up to the auction provided interested buyers with an in-depth understanding of the Kensington Village and its potential for the future, and in turn enabling us to obtain the very good price for our Kensington property.

The auction itself was a great experience for us with the Rendina team providing us with great support both before and after the auction.  Once again, thanks to all at Rendina and a special mention to Lou for a job well done.

J & A Clarke

My wife and I, would like to send you this short email to express our delight and appreciation for the excellent job you have done for us in the sale of our new property at 12 Lakeside Cres, Edgewater (Maribyrnong).

You have made the whole process a pleasant experience for us and your service courteous and very professional.

We are delighted with the price you have negotiated for us and in such an extremely short timeframe.

We are very happy and we thank you again.

Best regards

Tom Mascaro

Perth 

Dear Lou,

53 Cakebread Mews, Kensington

We are writing to express our thanks for your efforts and Nathan Collyer's efforts in selling our property.  We really appreciate your work in achieving the sales result we were after in what was a challenging auction.

We would also like to acknowledge the professionalism of Nathan who at all times during the selling process was enthusiastic, kept us infirmed and was friendly and approachable.

Thanks again to the Rendina team and we wish you all the very best for the future.

Yours sincerely,

A. Baker & F. Baker

In May we engaged Rendina Real Estate to sell our Kensington property. We were impressed by the team approach of the sales department, presenting a professional group of agents with a diverse range of expertise to ensure a successful outcome for the vendor.

We would personally like to thank Nathan Collyer for his professionalism, honesty and commitment to providing superior customer service.  Nathan was easily reached and followed through with tasks, he provided regular information with regards to potential buyers and level of interest in the property.  Nathan provided honest contributions and insight based on his knowledge of real estate potential in the area and worked with us to promote the successful safe of our property.

With the team at Rendina we achieved an excellent outcome, which exceeded our expectations.   I have no hesitation in recommending Rendina Real Estate.

E&D Warren

Dear Nathan

I would like to take this opportunity to thank you for the professional way you marketed & sold our property.  The price you achieved was way above our expectations, but in line with your calculations.  Prior to the auction, you kept us informed after each open day & of the offers from prospective buyers, however your advise to wait & go to auction, achieved a great result for us.

I would have no hesitation recommending you & Rendina for any future business.

Yours sincerely,

D & A Connors

When making the decision to sell our house selecting Rendina was a simple choice as whenever driving through the Kensington area the Rendina brand was prominent and seemed to be selling 90% of the properties in the area. Our initial meeting was with Nathan Colleyer and Lou Rendina. We had asked for Nathan as we had seen that he had his name on almost every sign in the area which meant he had a strong customer base. The meeting was conducted extremely professionally and plenty of research had gone into the presentation. After the meeting we had no hesitation in signing up with Nathan and Redina Real Estate as we knew that they would make every effort to achieve the best result.

Right from the beginning we found Nathan to be positive, informative and proactive in the sale of our home.  Once we had officially set the auction date things started to move quickly and with approximately 1 – 2 weeks of setting the auction date the first offer came in.  The period from the first offer through to the final offer was about 2 ½ days and throughout this time Nathan worked extremely hard for us in securing a successful outcome.  We were impressed with his dedication through out the campaign. He regularly organized meetings with us after hours, as well as regularly showing people through on different nights during the week. After receiving our first offer at no stage did we feel pressured into accepting the offer or did Nathan try to sway as in a particular direction.

Finally we would have no hesitations in recommending Nathan to anybody who looking to sell their house. His commitment, service and professionalism has allowed us to receive results we doubt we could have got elsewhere.

Lauren Cornips and Mark Verberne

Dear Lou

When we chose your agency to market and sell our home, we were confident that our goal would be achieved. The reality of dealing with you and your team was better than we imagined.

We would like to thank you for all your help in not only selling our home but with your advice and expertise of our new home.

If asked, it would be our pleasure in giving your agency a glowing endorsement.

Regards

Andrea & David Weidman

Vendors of:  99 Ascot Vale Road, Ascot Vale

Dear Simon

Thank you for all your help in selling our home.

We were most impressed by your professionlism, honesty and undertsanding in dealing with a young family.

You are a real credit to your employer and the real estate institute.

We would have no hesitations in recommending your services to any prospective buyers.

Regards

Andrea & David Weidman

Recently we have had dealings with Mr Nathan Collyer of Rendina Real Estate in Kensington. Initial contact was made through chance and led to the purchase of a highly sought after property. This led to the selling of our existing property in the same complex.

Nathan handled both the purchase and sale process with enthusiasm and we found our dealings with him to be honest, accurate and relevant.

We believe his professionalism and attention to detail in both transactions enabled us to buy for a realistic and manageable price whilst achieving a sale price  above the reserve for our existing property.

We have no hesitation in recommending Nathan to any potential buyer or seller who may wish to utilise his services.

Sincerely,

Neil and Joan Heywood

My recent experience through another Agent was extremely stressful and produced no results after four months. 

I gave Simon a four week deadline and he sold my home in three.  I found him very professional, pleasant and a pleasure to deal with.  I was also impressed with the steady flow of interested buyers, and nothing was too much trouble to him.

I have no hesitation in recommending Rendina Real Estate especially Simon Gray to any prospective clients.

Good luck to you for the future Simon and well done.

Hi Lou,

Just a quick note to let you know how fantastic we think one of your agents is!

As of yesterday, we have officially sold our Kensington, apartment in the Vue complex. Although it was Jayden who ended up making the sale, I just wanted to convey to you how happy we were with the service that Nathan offered us. He was fantastic throughout the whole process! He had excellent communication skills, and always made sure that we were updated and informed. He was also extremely professional, honest and most of all friendly to deal with.

I must add that he also sold my brother in law Pino Ioculano's apartment at the view and he was of exactly the same opinion, which is why we chose Rendina Real Estate to sell our property. I would have no hesitation in reccommending him to others, or letting him sell our properties in future. He really has made a process we were dreading, a very pleasant experience!

I just thought that in a society where people don’t hesitate to complain, that it is also important to let people know when somone has gone above and beyond and done an excellent job!

Thankyou and have a great day!

Kylie Ioculano

We were very happy with the auction result - certainly exceeded my expectation!  Many thanks for the advice you gave me, regular updates provided & reassurances!  I also just want to mention your secretary (Olivia) - a couple of times that I called the office, she knew exactly who I was and that I lived in the UK and thus aware of the time difference & difficulty in communicating by phone. That level of service is hard to come by.

"I was very happy with the service provided by Lou Rendina for the sale of my property in Flemington. As I'm based in the UK, I relied quite heavily on the advice provided by Lou on the current market conditions in Melbourne and choice of marketing campaign. Lou's advice turned out to be spot-on and thanks to his work during the campaign, the sale price achieved was above my expectations.  I would certainly recommend Lou and Rendina Real Estate to others."

Regards

Dear Nathan,

I am writing to thank you so much for your outstanding service while sellings my apartment, 6/8-32 Howlett Street, Kensington.

After me experience when I purchased the property thought you 3 ½ years ago, (which I have ever forgotten and comment regularly on to friends and family), I had no hesitation or doubt listing my property exclusively with you when I decided to sell and move overseas.

Nathan, you provide such a positive, dedicated, friendly & professional service and the experience of selling with you was outstanding, I am very grateful, for not only the outcome, but for the whole process and how you took me through it.

You are a genuine professional who is naturally friendly and non-intrusive with your dealinds, and that is a rare mix in any industrie. As is your skill of managing expectations – say what you do and do what you say – a simple phrase, but so important, and you managed my expectations perfectly which kept me calm and happy throughout the whole process. You also kept me up to date with all the information I needed, I never felt like I did not know what was going on, but as importantly I never felt like you were communicating with me just so you cuold tick me off your list for the day.

You know the area, and the interested buyers you have are also genuine, again, so important it is not about quantity it is about quality and you certainly have a talent for matching buyers and property.

I also want to comment on the extra effort you also put in after hours, you really work for the sellers and buyers and are so accommodating, some Sundays and long weekends, it is ok to turn your phone off!!!

Nathan, sincerely, thank you, as mentioned, not just for the great outcome, but for the whole process – it is truly appreciated.

Take care, I wish you all the best for the future, and congratulations to the lucky people who enlist your time when selling real estate.

Warm regards,

Kirstin Miller.

Dear Rendina,

Thank you for selling our property in such a short period of time and at a reasonable price given the current economic conditions. We were very impressed with you professionalism in our dealings. We were kept informed every step of the way in regards to buyer’s details, opening times and results of the opens. Your enthusiasm and earnest to get us the best possible prices was much appreciated.

The signing of the contract was made easyt when you came all the way from Kensington to Mount Waverly on a late evening. You have made the selling of our property a stress free ordeal and I highly recommend you to anyone wanting to sell his or her property. A good agent is one who gets on with it and seixe the opportunity to corner the buyer whnever possible and you have definitelyt demonstrated your ability to hold on to buyers and make them pay a better price.

Thanks again for your assistance.

Regards,

L.Tan

Mount Waverly

I am the owner of unit 3/149-151 Roberts St, Essendon as a result of my dealings with Alex Puglia.

I have been consistently impressed by both Alex’s attitude towards his work and his performance on the job. His interpersonal and communication skills have allowed him to develop a strong, productive relationship with us (me and my husband) as clients. Alex has the listening skills necessary to extract information from clients while performing sales tasks.

Alex has the analytical skills to discover the needs of clients and devise viable solutions. His ability to remain unflustered during negotiation proves his ability to work well under pressure.

In additions, Alex has a positive, optimistic attitude that is contagious. It is such a pleasure talking to him. He made himself available to all my requests and provided assistance when needed.

I was highly impressed by Alex’s personality, attitude and abilities and I would recommend him without reservation. Alex proved to be an asset to Rendina Real Estate.

Yours Sincerely,

Mihaele Uta.

We made the decision to sell our home. Selling a Property is probably one of the biggest singular events that a person can endure and it is important to have a strong underlying relationship with the Agent you are entrusting your home to.

After some research of our area we decided to approach Rendina Real Estate as we found they stood out in reputation and professionalism. We had a personal meeting the next day with the Managing Director and Sales Executive Jacqui Iversen.

We immediately felt comfortable with Rendina and went on to deal with Jacqui as our point of contact. We found Jacqui to be extremely personable and passionate about her work and we were mostly impressed with the Genuine and Trustworthy manor in which she conducted herself. Jacqui’s presentation and punctuality was always impeccable as was her communication with us.

In these trying Real Estate Times Jacqui always managed to make us feel at ease and confident in her efforts. We are pleased to have successfully sold our home but actually do miss the bi-weekly visits from Jacqui and the smile she always brought with her.

We sincerely wish Jacqui the best with her future path.

Regards,

Sacha Delimitros

Paul & Wendy Damiano

Re: 227 Melville Road, Pascoe Vale South

Dear Mr. Rendina,

We would firstly like to thank Rendina Real Estate with the assistance in purchasing the commercial property at 227 Melville Road, Pascoe Vale South.

We would especially like to offer our appreciation to the work carried out by your sale executive Ale Puglia. Alex assisted us through this process with ease and confidence. Whilst he has shown the upmost professionalism during this time, he was also able to accommodate our personality which made for a pleasant experience.

Alex was always willing to investigate any concerns and answer all questions that we had. He assisted us when our conveyancer was unable to be reach by either ourselves or Alex and directed us to Elizabeth Barbaro who jumped on board straight away.

Overall we found this our first experience in the commercial market to be handled smoothly across the board. We believe that Alex is very knowledgeable, enthusiastic and professional.

We trust that you will agree he is an asset to the Rendina team.

With kind regards,

Paul & Wendy Damiano.

Rendina Real Estate

519 Macaulay Road
Kensington

Vic 3031

RE: Sale of our property, 59 Kent St, Ascot Vale 3032

Dear Rendina,

We write to say thank you for the fantastic job you did in selling our house. In what is a difficult and unpredictable market, we received a result that was far beyond our expectations and we couldn’t be happier.

Having bought a new property already, we needed to sell within a set time frame at auction and naturally it was a potentially stressful time for us. We chose Rendina because we had purchased property through you previously and had also heard good reports from friends. We were impressed with the service we received from Rendina from the start. Rendina's professionalism and diligence throughout the campaign was fantastic, keeping us informed at all times of what was happening and offering frank advice when needed. Each part of the process was handled with professionalism and the guidance we received made the process much easier.

Thank you again team Rendina. We wouldn’t hesitate to recommend you to family and friends wishing to sell their property.

Yours sincerely,

Gemma Ridgway-Faye and Michael Horne

To whom it may concern,

We are pleased to have been able to deal with Alex Puglia. We have dealt with Alex only for a couple of months and in that time, had found him to be not only polite but also responsive to our needs. Alex has been honest and reliable and strives to do the best for his clients.

Alex you will do well in your career, as it shows in your mannerism that comes across friendly and very helpful. We appreciate your professionalism.

We would definitely recommend you to anyone who is going to buy or sell property.

Thank you very much.

"The service provided by Nathan Collyer of Rendina Real Estate, well exceeded my expectations. Regular updates at varying times from 'open for inspections' to general enquires provided me with a high degree of comfort. Nathans knowledge and market understanding provided me with further insight towards selling my home. When selling a home constant contact with the Sales Executive is of high importance to me which Rendina exceeded" .

Cheers

Trevor Alex

Lou

> What a superb result on the weekend. We smashed the reserve well and

> truly. Its still sinking in to be honest.

>

> Below is a testimonial for you guys to use as you see fit.

> We will catch up with you soon - no doubt

>

> Warmest regards

>

> Pardeep and Sandy.

> 

> "We have been thoroughly impressed with the professionalism of the

> Rendina team, in particular Jacqui Iversen in handling the sale of our

> property in Kensington. Jacqui was always available to answer our

> questions and kept us up to date on the progress of the campaign from

> day one at our first meeting right through to the auction day. We

> relied heavily on Jacqui’s expertise and knowledge and we were not

> disappointed. We also felt that Jacqui cared about us as a family and

> most importantly, listened to us about what we wanted to achieve from

> the sale campaign. It is always a concern to vendors that the team

> behind the name of the agent meet the reputation of the agent.

> However, with Jacqui at the helm of the team, we knew we were in very

> capable hands. We would also like to thank Lou for achieving an

> outstanding result for us on auction day. A key factor in us choosing

> Rendina over other real estate agents was Lou’s skills as an

> auctioneer and after seeing him in action, we had no doubt that we had

> made the right decision. We would, without hesitation, choose Rendina

> again in the future.

> 

>   

> Yours Sincerely

> 

>   

> P & S  Mann

Dear Stephen,

This is just a short note to thank you and Lou for an outstanding result in the sale of 15 Banchory St. I have appreciated the way that you have provided frequent and clear feedback regarding potential purchaser attitudes, and general advice regarding the sale process.

We had the added difficulty of selling a house with an existing lease. You have managed the relationship with the tenants to ensure that they participated in the open for inspections that enabled the property to be presented in the best possible condition.

When we first met I set you and Lou a “Stretch Objective” for that sale price. I did not expect it to be achieved. That the Rendina team exceeded that objective is a credit to you through out the sales campaign, and Lou as the Auctioneer.

I would have no hesitation using Rendina Real Estate in the future, or recommending Rendina to friends and family.

Regards,

Peter Williams

Tenille, 

Just wanted to say a big thankyou for your help in finding my dad and I a house.

Your undestanding and service was incredible and a credit to Rendina. Many thanks again.

Renee & Bob Considine

Dearest Tenille,

Thankyou so much for all of the assistance, support, care & concern you have shown towards us over the past year. You have done a great job not only managing our property but also in settling us into a temporary home, now, finally in to our permanent home.

Thank you again, best wishes.

Stuart & Natalie Constable

Dear Rendina,

We would like to express our appreciation for the way you conducted our auction in Ascot Vale on 6th March 2010.

It was fantastic! We had been to auctions before ours, so we had seen different auctioneers, but we had not had the opportunity to have seen you in action. On the day we did not know what to expect, but had confidence in Rendina as our agent. We were blown away. Your approach was absolutely fantastic. Your professional, presentation and auctioneer abilities certainly gave us a wonderful outcome.

Wishing you every success in the future

Best regards

Rob and Denise Pugh.

Dear Rendina,

I am writing to you on behalf of Marilyn and myself to express our strong appreciation for the service you've provided us recently with respect to both buying and selling property. The purchase and sale of real estate can be a stressful experience, but your professionalism, hard work and attention to detail ensured that  we sailed through it as smoothly as possible.

As you know, our situation for the transactions was complicated, and the timing challenging, especially over the Christmas period. We signed up for the Footscray property, realising that we would have to sell our Collingwood flat as quickly as possible. We had considered using the agent from whom we'd purchased it, but having met you and seen your approach and level of commitment, decided to ask you to handle the sale. That you were able to make that sale in such a short time, and negotiate such a good price, is a testament to your skills and expertise.

As for our purchase, again there were complications (including the sad and untimely death of the vendor!), but your ability to see things through contributed to the happy outcome of the original settlement date going through.

At all times you have treated us with courtesy, good will and good humour. Our confidence in you is strong, and we would be keen to work with you again, and recommend you to our friends, should we need your services in the future.

We wish you and your family every success, and are sure that you will continue to flourish in your chosen career.

Best wishes,

Dr David Murphy

Excellent work last night.

Over $22,000 was recorded in the live auction which was a great effort from a guest list of only 250, with predominantly 28-40 year olds.

I thank you for your patience with the auction being delayed and you have definitely been an outstanding advocate for Rendina RE; Lou was right, you are a gun!

Definitely looking forward to working with you again.

Hi guys,

Just a short note to thank you for the manner in which you handled the sale of my property.
You both displayed complete professionalism in your marketing swift handling of the sale and above all,
the way you communicated back to me all aspects of the of the sale.

I would not hesitate to recommend you to any person who is considering putting their home on the market.
Once again many thanks
 
John Smales

Rendina,

We have personally found Rendina to be the most professional and helpful Real Estate Agents we have dealt with.  Everything you said you would do for us when selling our home always happened efficiently and quickly and the communication and follow up was excellent. 

Thank you, you made the sale of our home stress free!

Chris and Rhonda Browne  

Dear Rendina,

We would like to thank you for the professional way you handled the sale of 18 Emu Road. At what was an emotional time for us you made the process straight forward as well as managing to generate a very successful outcome on the day.

For the five weeks or so you never wavered in your optimism that we would find the ‘right’ buyer.

When it seemed like we wouldn’t sell on the day there was certainly disappointment but that was short lived. We were very happy with the price, especially given the economic climate.

Since the sale you have continued to help us in preparing for settlement and we appreciate your help.

We would certainly recommend anyone we knew who is thinking of selling.

Francis Butcher & Helena Meredith and family

A letter of thanks to you and your team for achieving such an outstanding result in selling our much loved home.

You designed a campaign which suited our requirements. It showed initiative, flexibility and ultimately attracted qualified buyers.

We appreciated your professionalism and would be happy to recommend all prospective sellers.

Venetia Carlin & Dean Facloner.

We found the advice, expertise and service from Rendina to be clear, practical and sound. 

At each decision point they presented helpful options and supported us in working through our approach. 

We believe they marketed our property extremely well and gave us useful tips on presentation. 

Rendina were friendly and professional in all their dealings with us and we would have no hesitation in recommending them to other vendors. 

Helen and Matt,

“Nathan is a professional, fair and very thorough. He always rang when he said he would. When we, at times, had to call Nathan, he picked up the phone first time, every time. He kept us informed every step of the way and we were delighted with the result. We will definitely be recommending Nathan Johnson to all our friends and family” – VB & JB

“Nathan Johnson was fantastic and did not rush us through the process. We will definitely go to him again should we be looking to buy another property” – PP & KP

Dear Sir or Madam,

I write in regard to one of your property managers namely Tenille Gardner.

I currently own the property at 35/1 Gatehouse Drive, Kensington which is managed your company and looked after by Tenille.

Tenille has been looking after the property for quite some time now and the quality of service that she provides is absolutely exceptional. We recently had our tenant move out and already Tenille has found another tenant who is prepared to pay $20 more per week and sign a long lease, exceptional. This matched with her professional attitude and ability to communicate any problems have been priceless to me as I am an interstate investor and am unable to view the property on a regular basis.

I currently run a Real Estate office in Queensland where we have five property managers and manage approximately 400 properties. If every one of my property managers was as good as Tenille my life would be a hell of a lot simpler. In my opinion she is incredibly good at her job and is a very important asset to your business. As a Real Estate Principal I know how often you hear about the problems in property management so I just wanted to take the time to let you know how ecstatic I am with the service your company is providing. If you could be kind enough to pass this letter on to Tenille that would be greatly appreciated, and if you have any queries please feel free to contact me. I look forward to continuing to deal with your company and in particular Tenille in the future. 

Kind Regards,

Keith Nicholson

Dear Lou,

I'm writing to you to let you know that I'm one elated customer! I have Alex Puglia to sincerely thank for that!

From the first time my wife and I met Alex till the end of the campaign, he's exceeded our expectation in every single way we dared imagine. In the brief amount of time we spent talking about strategies the he first came over to give us an appraisal of our property, we instantly knew he's the right agent for us. Alex was the 4th agent we had over to our property, and he was the only one to tick all our 'for-' boxes and none of the 'against'. The competitions were big names like Ray White, Barry Plant and Biggin Scott.

I would strongly recommend anyone who want extraordinary results to get Alex. Should anyone wish to attain a verbal reference from us regarding Alex Puglia, please do not hesitate to contact us.

Here's what we feel his strengths are (vs other agents):

1) Not just another business transaction to him - it's personal as it should be! It's your home after all.
2) Very good in determining the best price point to market our property. It attracted the right groups of people to our property.
3) Not rushing you to sell immediately - he actually told us outright the pros and cons about every decision we were  about to make.
4) A very honest bloke and he earned our trust.
5) He helped us to assess our options at vital points of the campaign.
6) He gave us detailed analysis of every possible outcome so we know exactly how to weigh our options, and what we're  risking vs gaining.
7) He kept us informed throughout the campaign - and in great detail too, it was as if we were there for all the open inspections.
8) Prompt and responsive to all our requests and needs.
9) He's never late to a meeting.
10) As well as a great agent, he's a great salesman, despite his honesty - who knew salesmen could be this honest!

I could go on forever, but I would leave you with this -- when we got our sales result, I experienced happy tears the *very first time* in my life! I was dumbfounded initially though - I kept staring at the result trying to convince myself that I wasn't dreaming - the figure's first digit was above what we wanted! When friends and family saw the result, their reaction was no different - which was fun to watch, knowing that I went through the exact same thing... :)

Again, thank you so much Alex. Rendina Real Estate left a big impression on me 3 years ago during an auction that I attended. Now, Alex has left an even bigger one. To say that we're super impressed would be an understatement - we achieved something beyond our wildest imagination.

From the bottom of our hearts, thank you.
Zach and Julie